Privacy Policy

Yclas Neo (“Yclas Neo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our website, products, and services (collectively, the “Services”).

Information We Collect

We collect information that you voluntarily provide when you interact with our Services, such as when you create an account, subscribe to a plan, or contact us. This may include:

• Account information: Your name, email address, and password when you register for an account.
• Billing information: Payment details processed securely through Stripe. We do not store your full card number on our servers.
• Marketplace data: Content you and your users create on your marketplaces, including listings, messages, categories, and user profiles.
• Technical data: Browser type, device information, IP address, and usage analytics collected automatically when you use the Services.

How We Use Your Information

We use the information we collect for purposes such as:

• Providing, maintaining, and improving the Services
• Processing payments and managing subscriptions
• Sending account-related notifications, such as email verification and password resets
• Responding to support inquiries and communications
• Monitoring for fraud, abuse, and security threats
• Complying with applicable legal obligations

Data Isolation

Each marketplace you create runs on its own dedicated database. User accounts, listings, messages, and other marketplace data are isolated per site and are not shared between marketplaces, even within the same team.

Sharing of Information

We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf — such as Stripe for payment processing and email delivery providers for notifications — and only to the extent necessary for them to perform those services. We may also disclose information if required to do so by law or in response to valid legal requests.

Data Retention and Security

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. If you cancel your subscription, your marketplace data is retained during your grace period and may be deleted thereafter.

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to operate the Services, remember your preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may limit your ability to use certain features.

Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable laws, such as the right to access, correct, or delete your data. You may choose not to provide certain information to us, though doing so may limit your ability to use some features of the Services.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last updated” date at the top of this page. Continued use of the Services after any changes indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Yclas Neo
Email: privacy@yclas-neo.com